If you encounter a problem while using the platform, please see below for solutions.
1: See if your question was previously addressed
If you're having trouble finding what you're looking for, the first thing to do is to search the help section. Maybe there's already a discussion there for you. Searches will find results in all languages. If you still can't find an answer, you may want to try different keywords.
2- Check the server status
Check out the server status if you think there is a major problem that needs to be reported:
For the Entrepôt numérique and Éden Livres, please visit http://status.entrepotnumerique.com/
For all other platforms, visit http://status.cantook.net/
3- Submit a ticket to our support staff
Alternatively, you may want to submit your own question to our support team. We usually answer tickets the same day that they are posted.
Please note that there is no email support available for better traceability of all incidents.
4- In case of emergency
For level 1 problems, please call our emergency line on +1-877-269-3570 after submitting your ticket.