Technical support

 Introduction

This guide is a publisher's introduction to the platform. It describes the features of the account, from the publishing point of view. It therefore represents a particularly reliable reference source for all your questions before you contact our technical support team.

Table of content

• 1. Accessing the Digital Warehouse
  
• 2. Help Section
  
• 3. Profile Section
  
• 3.1. Overview
  
• 3.2. Users
  
• 3.3. Metadata
  
• 3.4 Countries of Interest
  
• 3.5 Publication Options
  
• 4. System Tools
  
• 4.1 Tasks
  
• 5. Publications Section
  
• 5.1. Overview
  
• 5.2. Batch Management
  
• 5.3. Adding a publication
  
• 5.4. Metadata
  
• 5.4.1. Description & Formats
  
• 5.4.2. Contributors
  
• 5.4.3. Sales
  
• 5.4.3.1. Price
  
• 5.4.3.2. Availability
  
• 5.4.4. Chapters and pages
  
• 5.4.4.1. Table of contents
  
• 5.4.4.2. Pages
  

• 5.4.4.3. Relations
  

• 5.4.5. Security
  
• 5.4.5.1. Security (PDF - ePub)
  
• 5.4.5.2. Flipbook - Extract
  
• 5.4.6. Classification
  
• 5.4.7. Medias
  
• 5.4.8. Notes
  
• 5.5. Market Section
  
• 5.5.1. Deliveries
  
• 5.5.2. Downloads (Coming soon)
• 5.5.3. External partners (Coming soon)
• 5.6 Groups
  
• 6. Managing the Market
• 6.1. Market
  
• 6.2. Restrictions
  

• 6.3. External partners
  

• 7. Statistics Section
  
• 8. Accounting Section 
  
• 8.1 Transactions
  
• 8.2 Billing
  
• 9. Dashboard Section
  
• External partners
  

1. To access the Digital Warehouse:

Depending on the platform you use, go to the URL address assigned to you to access your account. All publishers use the same interface. If you have lost or forgotten your access codes, contact your platform administrator.

 2. Help Section

Get more info about importing publications, integrating to websites, preparing files that conform to guidelines, etc.En cas de questions, consultez toujours cette section en premier. Contactez votre administrateur de plateforme si vous ne trouvez pas de réponse à vos questions.