Frequent Questions

In case of ISBN error
IMPORTANT It is impossible to change the ISBN for a publication. It is of a great importance to be vigilant when entering the ISBN. It is impossible to ...
Mon, 25 Aug, 2014 at 8:59 AM
Which currency for which country?
  Africa:              Angola              Ghana              Kenya...
Tue, 11 Nov, 2014 at 1:58 PM
Why can't I see all the options?
The platform is implemented as a multi-user environment with different access privileges for different users. It's possible that you are not seeing som...
Tue, 27 Aug, 2013 at 7:44 AM
Couldn't solve your problem?
If you encounter a problem while using the platform, please see below for solutions. 1: See if your question was previously addressed If you're h...
Tue, 11 Nov, 2014 at 1:58 PM
Is it possible to extract the back cover of my PDF?
For the platform to be able to extract the back cover automatically, you need to check the option “Extract back cover from file” available in Publications -...
Tue, 11 Nov, 2014 at 1:58 PM
Web service to obtain the sellers of a publication
This web service returns a list of all merchants who have access to a publication. The publication is identified with the ISBN. The merchant's name and...
Tue, 11 Nov, 2014 at 1:58 PM
Do I need different ISBNs for the PDF, ePub and paper formats?
Yes. Each format you provide must have a unique identifier code. Usually, you will have a distinct ISBN or internal key for all of the different formats of ...
Tue, 27 Aug, 2013 at 7:43 AM
Countries covered by the bookstores and external partners
Wed, 26 Mar, 2014 at 12:13 PM
How to set up a promotional price? (after June 20, 2016's update)
To set up a promotional price, please proceed the following way:  1.  Check that the publication... is online : under Publications, ...
Fri, 17 Jun, 2016 at 9:39 AM

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